Privacy Policy

Ellis Health ENK is aware of the obligations under the General Data Protection Regulation (GDPR) and is committed to protecting the privacy and security of your personal information. This privacy notice describes, in line with GDPR, how personal data about you is collected and used during and after your time as a patient and/or user of this website. It also sets out how that information is used, how long it is kept for and other relevant information about your data.

This notice applies to current and former patients and users of this website.

Information Collected About You and How It Is Collected As a Patient and/or User of this Website

Several types of information about you are collected as a patient, including:

• your personal details including your name, address, date of birth, email address, phone numbers and occupation.
• accounts (payment methods and card details may be stored securely in the online payment platform Stripe).
• gender
• marital status
• personal medical or health information, including past medical history.
• treatment notes from your first and subsequent appointments.
• letters of referral to or from the clinic regarding your management and case.

Several types of information about you are collected as a user of this website, including:

• name and email address.

This information is collected:

• directly from the information that you provide (through patient forms, website forms, email/social media correspondence).
• automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.

How The Information About You Is Used

As part of your healthcare: Your personal information will be used primarily to construct a suitable care plan for you. Your information will be kept securely within HealthPath Pro practitioner software system. A secure notetaking software (Fathom.ai) may also be used which records and summarises conversations during consultations conducted online. Your practitioner may want to share your sensitive information with third parties (other health professionals) to support your ongoing healthcare. Your contact information may also need to be shared with biochemical testing companies to order tests as part of your healthcare, some of which may be from outside of the European Union. If  consent is not received from you for this, alternative tests from providers based within the European Union can be considered.

Marketing and information: Your practitioner would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters. You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails. MailerLite and/or MailChimp email marketing systems will be used to send email marketing and may securely store personal information such as names, email addresses and date of birth.

Educational purposes: Your practitioner seeks to continuously improve our practice through professional development, a key part of which is sharing case histories with colleagues through clinical supervision, online forums and discussion groups. Your name, address and contact details will never be shared. Your practitioner may like to share your case history with colleagues for educational purposes. This could be through conferences, lectures, online forums, and publishing in medical journals, trade magazines or online professional sites. Your name, address and contact details will never be shared.

Public health: It may be required by law to disclose your health information to public health authorities for purposes related to preventing or controlling disease, injury or disability, child/elder/dependent adult abuse or neglect, domestic violence, problems with products and reactions to medications. If suspected elder or dependent adult abuse or domestic violence is reported, you or your personal representative will be informed promptly unless it is believed that the notification would place you at risk of serious harm or would require informing a personal representative that is responsible for the abuse or harm.

In the event of death or disaster: Your health information may be disclosed to notify a family member, your personal representative or another person responsible for your care about your location, your general condition or, unless you had instructed otherwise, in the event of your death. In the event of a disaster, your information may be disclosed to a relief organization so that they may coordinate these notification efforts. Your information may also be disclosed to someone who is involved with your care or helps pay for your care. If you are able and available to agree or object, the opportunity will be given to you to object prior to making these disclosures, although your information may still be disclosed in the event of a disaster if we believe it is necessary to respond to the emergency circumstances. If you are unable or unavailable to agree or object, the best judgment will be taken in communication with your family and others.

Health oversight activities: Personal information is sometimes required by law to be disclosed to health oversight agencies during the course of audits, investigations, inspections, licensure and other proceedings, subject to the limitations imposed by law.

Judicial and administrative proceedings: your health information is sometimes required by law to be disclosed in the course of any administrative or judicial proceeding to the extent expressly authorized by a court or administrative order. Information about you may be disclosed in response to a subpoena, discovery request or other lawful processes if reasonable efforts have been made to notify you of the request and you have not objected, or if your objections have been resolved by a court or administrative order.

Law enforcement: Your health information may be required by law to be disclosed to a law enforcement official for purposes such as identifying or locating a suspect, fugitive, material witness or missing person, complying with a court order, warrant, grand jury subpoena and other law enforcement purposes.

Breach notification: In the case of a breach of unsecured protected health information, you will be notified as required by law. If you have provided a current e-mail address, your e-mail may be used to communicate information related to the breach. In some circumstances, a business associate may provide the notification. Notification may also be made by other methods as appropriate.

Your Health Information Rights

Right to Request Special Privacy Protections: You have the right to request restrictions on certain uses and disclosures of your health information by a written request specifying what information you want to limit, and what limitations on our use or disclosure of that information you wish to have imposed. If you state not to disclose information of your commercial health plan concerning health care items or services for which you paid for in full out-of-pocket, your request will be followed, unless the information must be disclosed for treatment or legal reasons. The right is reserved to accept or reject any other request, and you will be notified of that decision.

Right to Request Confidential Communications: You have the right to request that you receive your health information in a specific way or at a specific location. For example, you may ask that information is sent to a particular e-mail account or to your work address. Reasonable requests submitted in writing which specify how or where you wish to receive these communications will be complied to.

Right to Inspect and Copy: You have the right to inspect and copy your health information, with limited exceptions. To access your medical information, you must submit a written request detailing what information you want access to, whether you want to inspect it or get a copy of it, and if you want a copy, your preferred form and format. Copies will be provided in your requested form and format if it is readily producible, or you will be provided with an alternative format you find acceptable. A copy may also be sent to any other person you designate in writing. A reasonable fee will be charged that covers costs for labour, supplies, postage, and if requested and agreed to in advance, the cost of preparing an explanation or summary. Your request may be denied under limited circumstances. If your request to access your child’s records or the records of an incapacitated adult you are representing is denied because it is believed that allowing access would be reasonably likely to cause substantial harm to the patient, you will have a right to appeal the decision. If your request to access your clinical notes is denied, you will have the right to have them transferred to another health professional.

Right to Amend or Supplement: You have a right to request that your health information that you believe is incorrect or incomplete is amended. You must make a request to amend in writing, and include the reasons you believe the information is inaccurate or incomplete. Your request may be denied if we do not have the information, if we did not create the information (unless the person or entity that created the information is no longer available to make the amendment), if you would not be permitted to inspect or copy the information at issue, or if the information is accurate and complete as is. If your request is denied, you may submit a written statement of your disagreement with that decision, and in turn, a written rebuttal may be prepared. All information related to any request to amend will be maintained and disclosed in conjunction with any subsequent disclosure of the disputed information.

Right to an Accounting of Disclosures: You have a right to receive an accounting of disclosures of your health information made by this functional medicine practice, except disclosures for purposes of research or public health which exclude direct patient identifiers, or which are incident to a use or disclosure otherwise permitted or authorized by law, or the disclosures to a health oversight agency or law enforcement official to the extent this medical practice has received notice from that agency or official that providing this accounting would be reasonably likely to impede their activities.

Right to a Paper or Electronic Copy of this Notice: You have a right to this notice of the legal duties and privacy practices with respect to your health information, including a right to a paper copy of this Notice of Privacy Practices, even if you have previously requested its receipt by e-mail.

Should you have any questions about this Privacy Policy or feel like your information is being mishandled in any way, please use the contact page.